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Animals and Pets
 

The NSW Pet Registry has been temporarily shut down to allow urgent maintenance and upgrading work to accommodate the introduction of annual permits for non-desexed cats and dangerous and restricted dogs from July 1.

These works include necessary security upgrades to protect the system and the data it holds.

This shutdown has unavoidably affected operations at animal pounds and shelters, however, is necessary to ensure the ongoing integrity of the Pet Registry.

The NSW Government apologises for the disruption and is working as quickly as possible to complete the required work.

In the meantime, Office of Local Government (OLG) staff retain limited access to the NSW Pet Registry to retrieve animal owner information.

Council and veterinary staff can send an email to the NSW Pet Registry with an animal’s microchip number and our staff can provide confirmation of the current owner and their contact information.

This will enable pets to continue to be reunited with their owners while the temporary shutdown remains in place.

At this stage, OLG staff will not be able to create new records or alter existing records. This functionality will be reintroduced as soon as possible.

OLG will continue to work with councils and veterinarians to minimise the impacts of the NSW Pet Registry temporary shutdown on staff, pet owners and animals.  

Requests for animal owner information can be emailed to the NSW Pet Registry at pets@olg.nsw.gov.au.

Any questions can be directed to the NSW Pet Registry helpline on 1300 134 460.

The Police Assistance Line (131 444) will also be available from today, June 24, to support council and veterinary staff with owner information requests from the NSW Pet Registry.


What do I do if I find a cat?

Unlike dogs, cats are permitted to roam. It is not unlawful for a cat to enter private property or roam public places. In those circumstances, it is often actually unlawful for a person to seize a cat and take it to the council pound, approved premises, or elsewhere.
 
If you are bothered by a roaming cat, make contact with the owner and politely express your concerns.

 

What do I do if I find a dog?

If you find a dog, you should as soon as possible make arrangemewnts with a Council Companion Animals Officer to either:

  1. Return it to its owner (if known), or
  2. Take it to Sydney Dogs and Cats Home (the Council Pound) at 77 Edward Street, Carlton, PH: 9587 9611.
  3. Call Council’s Customer Service Centre who will arrange for Council’s Animal Management Contractor to collect  the animal and either return it to its owner or take it to Council’s pound.
  4. Take it to any of the approved premises from the list below:
Beverly Hills Animal Hospital 158 Stoney Creek Road BEVERLY HILLS NSW 2209
Blakehurst Veterinary Hospital 625 Princes Highway BLAKEHURST NSW 2221
St George Animal Hospital 325 Princes Highway CARLTON NSW 2218
Sydney Dogs and Cats Home 77 Edward Street CARLTON  NSW  2218
Princes Highway Vet Hospital 15 Princes Highway KOGARAH  NSW  2217
Greencross Vets - Mortdale 42 Pitt Street MORTDALE  NSW  2223
Boundary Rd Vet Hospital 121 Boundary Road PEAKHURST  NSW  2210

Rangers investigate issues such as:
  • Animal attacks

  • Barking dogs

  • Dogs and cats causing a nuisance

  • ​Dogs and cats in prohibited areas

  • Unattended dogs

  • Unreasonable aggression.

All dogs and cats are required to be microchipped prior to a change of ownership or before the animal is 12 weeks old. They also need to be registered with Council by six months of age. 

Registration of a companion animal must be completed once they have been microchipped. Regulatory action may be taken where an animal has not been correctly identified.

Learn more about registering your cat or dog.

For more information on keeping of other animals, please contact Council's Rangers.


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