August 2022

Council launched the Certification Campaign

Commitment to advocate for stronger, fairer building certification.

November 2022 - January 2023

Community engagement campaign

Dozens of resident stories collected and submitted to key decision-makers.

April 2023

Council endorsed formal advocacy actions

Council resolved to continue lobbying for reform and improved processes.

April 2024

Draft Principal Certifier Complaints Policy 2024 exhibited

Strengthened Council’s local framework for managing certification-related complaints and communication.

July 2024 to October 2024

Held State Government accountable through a suite of informed and considered correspondence, publicly available on this webpage.

Development of cost-effective, easily implementable solutions that leverage and optimise the existing NSW Planning Portal for the benefit of Council, Private Certifiers and the entire community.

November 2025

Mayor raises motion at the LGNSW Annual Conference 2025

To be advised.

Date

Action

Wednesday 9 October 2024

Response received regarding Council's request for a legislative review of Neighbour Notification requirements under Complying Development. This response was from the Minister for Better Regulations and Fair Trading, Industry and Trade, Innovation and Building, the Hon Anoulack Chanthivong. 

Thursday 26 September 2024

Council replied to the Department of Planning, Housing and Infrastructure, supporting its request for legislation surrounding Complying Development Neighbour Notification requirements to be revised, following the letter Council sent on 15 July 2024.

Council received a response from the Department of Planning, Housing and Infrastructure, regarding the legislative review and service considerations requested in the letters sent on 15 July 2024.

Council at its meeting of 26 August 2024 adopted the Principal Certifier and Council Responsibilities Policy.

The purpose of this Policy is: 

• To outline the roles of the Principal Certifier, Georges River Council and Building Commission NSW in relation to complaints received regarding development sites.

• To outline the responsibilities of property owners and builders in relating to complaints received regarding development sites.

• To provide clear advice to the community on Georges River Council’s process of handling complaints relating to the management of development sites.

• To define when Georges River Council will respond to a complaint lodged in respect of a development site when a Private Certifier has been appointed the Principal Certifier.

Favourable response received from the Department of Planning, Housing and Infrastructure, regarding Council's recommendation for CDC publication and accessibility, sent on 9 July 2024.

Representatives from Georges River Council attended the NSW Planning Portal Customer First Co-design Workshop in Parramatta.

The workshop was facilitated by the NSW Department of Planning, Housing and Infrastructure and aimed to:

1. Capture ideas on how the Department can improve the usability of the NSW Planning Portal digital services for Council staff,

2. Obtain insights about what Councils believe would assist their customers with the use of the NSW Planning Portal digital services,

3. Identify areas of opportunity for the future of the NSW Planning Portal. 

Georges River Council's representatives offered numerous solutions to various inefficiencies within the NSW Planning Portal, spanning across the following functions:

• Certification,

• Development Assessment,

• Development Contributions and Local Government Levies,

• Local Government Administration, Reporting and Document Management.

At a Council meeting on 24 June 2024, Council resolved to write to the Minister for Planning; the Hon Paul Scully, and the Minister for Better Regulations and Fair Trading; the Hon Anoulack Chanthivong, requesting a review of legislation regarding Complying Development.

The letters requested 3 specific legislative amendments regarding Neighbour Notification and 2 service considerations of the Building Commission NSW. 

Council replied to the Department of Planning, Housing and Infrastructure. The letter requested that a sufficiently detailed site plan and sufficiently detailed elevation plans of Complying Development Certificates be made available to the public via the NSW Planning Portal.

Council received a letter from the Department of Planning, Housing and Infrastructure.

The draft Principal Certifier Complaints Policy 2024 was on public exhibition from 23 April 2024 to 23 June 2024. For further information please visit the Your Say project page. 

At a Council meeting on the 22 April 2024, Council endorsed the draft Principal Certifier Complaints Policy 2024, for public exhibition for a minimum period of 60 days. 

• Agenda of Environment and Planning Committee - Monday 8 April 2024.

• Minutes of Council Meeting - Monday 22 April 2024.

The purpose of the draft Policy is to define the roles of the Principal Certifier, the owner of the development site, Georges River Council and Building Commission NSW in relation to complaints received regarding development sites, as well as to provide clear advice on Council’s process of handling complaints relating to the management of development sites.

Council received a reply from the Building Commission NSW dated 5 February 2024.

Council received a Question with Notice (QWN029-23) on the Certification Campaign. A copy of the QWN can be viewed below:

• Agenda of Council Meeting –  25 September 2023.

Council wrote to the Minister for Better Regulation and Fair Trading on 12 October 2023.

Council considered an update report on the Campaign on Working Together for Better Building Certification. The report provided information on the community engagement that was undertaken to hear stories and understand issues/ experiences that community has on dealing with development and building sites managed by private certifiers. 

Council noted and approved the outcome of the community engagement program undertaken to inform a set of actions and recommendations for the State Government and Council to improve the processes and procedures of the certification sector.

This means that Council will liaise with relevant State Ministers and Partners with the aim to:

1. Improve the functionality of the NSW Planning Portal regarding lodgements of documents, certificates, plans and complaints.

2. Request sufficient resources to assist the community with enquiries. 

3. Create new penalty notice offence categories for a PCA who does not respond appropriately to complaints, or for non-compliance and breaching the provisions of approvals and relevant legislation.

4. Introduce co-regulator provisions authorising Council staff to fine individual certifiers for issuing a CDC, CC or OC for non-compliance and breaching the provisions of approvals and relevant legislation, and

5. Request an expansion of the role of the Office of the Building Commissioner to address all building types.

There are also actions that Council will commence to assist our residents being:

1. The development of a new framework, policy or set of procedures for managing sites controlled by private certifiers in collaboration with the Department of Fair Trading.

2. Provide redacted CDC, CC and OC plans (and related documents) on Council's website - the Application Tracker – subject to funding approvals.

3. Improve information regarding the role of private certification and Council on our website.

4. Explore the creation of a service to assist residents resolve civil disputes.

A copy of the report to the Environment and Planning Committee and the Council resolution can be viewed below:

• Agenda of Environment and Planning Committee – Tuesday 11 April 2023.

• Minutes of Council Meeting – Monday 24 April 2023.

Action taken:

Council wrote to the NSW Building Commissioner in May 2023 in accordance with the Council resolution of 24 April 2023, which proposed:

• That Council and the Department of Fair Trading enter into a joint/pilot project to develop a policy and set of procedures providing information and details on the role of the certifier, Council and the Department in regard to development approvals and the management of building sites for Class 1 Buildings. 

• That the Building Commission and Department of Fair Trading explore a co-regulatory approach between councils and the Department to regulate certifiers for breaches of legislation. 

• That the Building Commission and Department of Fair Trading accept Council’s submission requesting improvements to the functions of the Planning Portal to address matters such as greater access of information on CDCs for the public and action complaints.

Council received a reply from the Office of the Building Commissioner dated 20 June 2023.

Council has now followed up with the Department of Fair Trading and the Office of the Building Commissioner and is preparing a Private Certifier Complaint Policy. 

Senior staff of SSROC and Council’s General Manager and Director Environment and Planning met with the Building Commissioner (David Chandler) and his staff. The purpose of the meeting was to outline the concerns and issues faced by councils and the community in relation to developments and building sites managed by certifiers. 

Council’s suggestions to the Commission were:

• Council will draft a Policy and procedures document that outlines the role of Council in dealing with sites managed by a private certifier. This document could also include/detail the role of Fair Trading. Council suggested that both Council and the Department of Fair Trading develop this Policy and procedure document together as a pilot project. The documents could form a template for use by other councils. 

• Council suggested that the Planning Portal include:

1. Documentation on building sites available for the public to access.

2. A new function relating to complaints inspection procedures and reporting.

• Councils should be given the ability to fine certifiers for breaching the Act, in relation to issuing CDC, CC & OC that breach conditions of consent or legislation. It was noted that councils do not want to regulate certifiers as this role should remain with Fair Trading.

The Commissioner's response and actions to progress the above suggestions include:

• That Council and the Department of Fair Trading enter into a joint/pilot project to develop a policy and set of procedures providing information and details on the role of the certifier, Council, and the Department in relation to addressing issues relating to development approvals and the management of building sites managed by a private certifier for Class 1 Buildings.

• That the Building Commission and Department of Fair Trading explore a shared regulatory approach between councils and the Department to regulate certifiers for breaches to provision of the legislation.

• That the Building Commission and Department of Fair Trading accept Council’s submission requesting improvements to the functions of the Planning Portal to address matters such as greater access of information on CDCs for the public and the action of complaints. 

Council considered a Mayoral Minute (MM038-22) on Campaign Progress Report - Working Together for Better Building Certification. A copy of the Mayoral Minute can be viewed below:

• Agenda of Council Meeting – Monday 19 December 2022.

• Minutes of Council Meeting – Monday 19 December 2022.

Council resolved that the Mayor write to the Local Members, all Councils in the Sydney Metropolitan area and LGNSW seeking their support for change and improvements to the certification system to ensure construction activity and the industry is more open, transparent, responsive, and accountable.

During this period Council collected community stories on private certification through Council’s Your say page. Council placed advertisements in the local paper and interviewed members of the community, if requested. Council received 37 individual stories.

Council also met with the CEO of the Association of Accredited Certifiers, as well as sent letters to relevant Ministers, Local Government NSW (LGNSW) and Regional Organisation of Councils (ROCs). Council also presented to the Southern Sydney Regional Organisation of Councils (SSROC) General Managers Meeting.

Two workshops were held by Council to assist in understanding the issues raised by the community in relation to certification industry. In particular, development approvals and building activity on sites managed by a private certifier.

These workshops assisted Council to define the messaging and guide the wider engagement with the community.

Monday 22 August 2022

Council considered a Mayoral Minute (MM018-22) on Certification Campaign to Lobby for Change. A copy of the Mayoral Minute can be viewed below:

• Minutes of Council Meeting – Monday 22 August 2022.

In summary Council resolved:

• To commence a campaign to lobby the NSW Government for amendments to the relevant legislation to increase the accountability on development and building sites under the control of private certifiers through greater industry regulation and enforcement; and 

• Update its website in relation to construction activity and certification to ensure the information is comprehensive, in plain English and clearly outlines the avenues the community member can follow if they have concerns with a site managed by a private certifier. 

Council also resolved to:

• Request from the Minister the expansion of the penalty notice offence categories and agencies that can issue fines on private certifiers. For example, Council currently cannot issue fines on certifiers who breach DA conditions requiring the payment of fees or the provision of information prior to issuing a Construction Certificate.

• Request from the Minister that the role of the Office of the Building Commissioner be expanded from just residential apartment buildings to include all types of residential accommodation.

Action taken:

• Council has updated its Private Certification website.

• Council wrote in December 2022 to The Hon. Victor Dominello MP Minister for Fair Trading regarding the need to review the certification system to ensure construction activity and the industry is more open, transparent, responsive, and accountable.  Council received a reply dated 6 February 2023.

• Council commenced the campaign to improve development and building practices on sites, especially sites managed by private certifiers. The objective of the campaign was to address and advocate for change to the legislation, process and procedures to achieve: 

1. An accountable certification process. 

2. A complaints framework that guarantees action and resolution for residents, the community and Council.