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Strata Managers and Unit Development

Strata Managers, Owners Corporations and Building Managers have the following responsibilities related to waste management and waste collection services at multi-unit developments.

The Bin Replacement Program commences from Monday 31 March 2025 to July 2025. 
For frequently asked questions for multi-unit developments see bin service and allocation section below and the Waste Service Changes webpage.

Bin collection days are changing from Sunday 2 March 2025

  • New bin collection day changes are now in effect.
  • To check your bin collection days and schedules any-time go to the My Bin Collection Days page.
 

Report a missed collection or damaged, lost or stolen bins

Log your service requests online using  Log It / Fix It  or call the Waste Hotline on 1800 079 390.
 

Requesting waste services in multi-unit developments

The Building Manager, Owners Corporation or Strata Manager must request waste services after the construction of a new development is completed using the form below.

The request must contain:

  • Development Approval Reference number.
  • A full Occupation Certificate.

Bins can be delivered only after all documents are provided. The provision of services is subject to the risk assessment that may require an on-site meeting.

Please allow a minimum of four weeks for the processing of the application and delivery of bins.

Multi-Unit Development Waste Services Application Form
 

Bin services in multi-unit developments

Learn about Council-issued bin services and waste management responsibilities at multi-unit developments.

Bin service allocations and maintenance

  • Bin services at multi-unit developments

    Council is taking proactive step towards enhancing the efficiency and effectiveness of waste management operations in Georges River and. Bin collection frequencies and services will be aligned for multi-unit dwellings across former Hurstville and Kogarah as part of the improved waste services. 

    The two types of bin service categories in multi-unit dwellings from Sunday 2 March 2025 throughout Georges River Council area will be:

    1.     Shared bin services.

    2.     Individual bin services.

    Multi-Unit Dwelling - Bin Service Types

    Features

    Shared Bin Services

    Individual Bin Services

    An illustration showing a person, standing between three wheelie bins. The bins are color-coded with red, yellow, and green lids, representing general waste, recycling, and organic waste, respectively. The red and yellow bins are larger with four-wheels representing bins with 1100 litres in volume.

    An illustration of a waste management worker in a high-visibility uniform standing next to three wheelie bins of different sizes and lid colors: red, yellow, and green, indicating different waste types. The red bin is smaller representing bin with 120 litres in volume whilst yellow and green bin are the same size representing bins with 240 litres of volume.

    Collection frequency

    • General waste – twice weekly.

    • Recycling – twice weekly.

    • Garden organics – once weekly.

    • General waste – weekly.

    • Recycling – fortnightly.

    • Garden organics – fortnightly.

    Waste generation rates allocated

    • 120L General waste per unit per week.

    • 120L Recycling per unit per week.

    • 120L General waste per unit per week.

    • 120L Recycling per unit per week.

    Bin sizes

    • Shared bin sizes for general waste and recycling are available 240L, 660L and 1100L bins.

    • Garden organics bins only in 240L.

    • Standard individual general waste bin size of 120L.

    • Recycling and garden organics bin only in 240L.

    Bin presentation

    • Wheel in Wheel Back (WOWB) services or self-presented by cleaner or building manager.

    • Bin services are managed by the strata or building manager on behalf of all residents. 

    • Residents from each unit present their own bins to the kerbside for collection.

    • Bins are usually stored within the confines of each unit, and managed by the individual unit owners or residents.
  • Bin Replacement Program at multi-unit developments

    Multi-unit dwellings developments with shared bin services

    The bin replacement program is aligning waste services to a standard rate of 120L for general waste and 120L for recycling per unit per week, which is the standard throughout Georges River. The bin replacement program will begin in late March to July. Properties above 30 units and/or suitable for 660L,1100L bins are due to have bins delivered in the later months of June - July. 

    Strata Managers may choose to notify cleaners or maintenance staff of the bin replacement program. If the property is on a Wheel Out Wheel Back service provided by Council’s Waste Collection Contractor, this will be performed by staff. The strata or property manager will receive notification prior to the bin replacements occurring at your property.

    New shared bins will have instruction tags attached to them when they are delivered. For most properties with shared bin services Council’s waste collection contractor will move new bins from the kerbside onto private property on the day of bin collection. All current (old) bins will be moved to the kerbside to be emptied – please leave empty old bins at the kerbside as they will be removed 1-3 days later.

    Shared bin services collection frequency following Sunday 2 March 2025 are as follows: 

    Waste Stream Available Bin Size* Service Frequency
    (after 2 March 25)
    General Waste  240L, 660L, 1100L Twice Weekly
    Recycling  240L, 660L, 1100L   Twice Weekly
    Garden Organics   240L Weekly

    *Number and size of bins provided based on conversion of waste generation rate of 120L of general waste and 120L of recycling per unit per week.

    Your property will be allocated bin sizes that may be most appropriate for the property. Bin sizes are: 240L, 660L or 1100L. Council will issue bins based on a number of site factors but inline with standard waste generation rates, at its discretion.

    For most multi-unit developments, the ratio of standard ratio of shared 240L bins are:

    Waste Stream Standard Bin Ratio
    General Waste  1x 240L bin per 4 units
    Recycling  1x 240L bin per 4 units
     

    Multi-unit dwellings developments with individual bin services 

    Multi-unit dwellings with individual bin services where bins are stored, presented and managed by the individual unit owners will be notified about 2–6 weeks prior to new bins being delivered at their property.

    Residents will receive a notification flyer in their letterbox. New bins will have specific instruction tags attached to them when they are delivered. Residents will need to refer to the instruction tags for more information.

    Bins provided to individual bin services are based on the same standard rate of 120L for general waste and 120L for recycling per unit per week. 

    Standard Bin Entitlement

    Collection Frequency

    1x120L red-lidded general waste bin

    Weekly

    1x240L yellow-lidded recycling bin

    Fortnightly
    (alternate week to garden organics)

    1x240L green-lidded garden organics bin

    Fortnightly
    (alternate week to recycling)
     

    Why are there these changes to collection frequency and bins?

    Council is committed to 1) avoiding, then 2) reducing waste to landfill and 3) increasing recycling. These objectives are supported through Council's Waste Strategy 2021-2040, which was informed through a detailed community consultation program during 2020, which sought community feedback on the various waste services provided by Council, ahead of these recent changes to the waste service as part of the new waste collection contract.

    Key Objectives of the Bin Replacement Program:

    • Remove ageing bins that are prone to damage. The average lifespan of a bin is approximately 7 years.

    • Improve efficiency by replacing bins in bulk, reducing the need for ongoing maintenance of ageing bins.

    • Ensure consistency across Georges River by providing standard-sized bins with matching parts, correct logos, clear education signage (on the bin lid) and made from recycled content.​

    • The number and size of the new bins delivered will be consistent with the Fees and Charges being paid for by each property through the Rates Account, ensuring a fair and consistent service across the local government area. 

    Long Term Benefits of a Standardised Bin Collection Service:

    • Consistent service: aligning across former Kogarah and Hurstville council areas, makes it easier for residents, strata, building managers, maintenance staff to monitor and maintain bins as the collection frequency and service types are streamlined. 

    • Increased waste capacity: properties that previously had insufficient bin storage with weekly collections will now have the capacity to handle up to 120L for general waste and 120L for recycling per unit per week.

    • Reduced kerbside clutter: fewer bins will be left on the kerbside and roads for extended periods, both during and after collection days, improving the overall appearance and accessibility of streets.

    • ​Resilience for the future: supports long-term strategies for future waste avoidance and resource recovery programs to align with expected targets, future mandates and legislation by NSW Environmental Protection Agency.

    ​

    Requesting a review of bin entitlements or bin service type

    To request a formal review of your bin allocation or bin service type at a multi-unit development, please email us at mail@georgesriver.nsw.gov.au. The subject line should include your property address and be marked for attention of the “Waste Development Officer”.

    Only Strata Managers, Building Managers or a Body Corporate can request a review of bin entitlements for shared bin services. Requests from residents or individual unit owners will not be processed.
  • Bin allocations and additional bins

    Standard waste generation rates

    The standard bin allocation is based on a limit of:

    • 120L of general waste per unit per week.

    • 120L general waste per unit per week.

    • Up to 120L garden organics per unit per week. 

    This is standard and remains throughout the Georges River area.

    Garden organics bins are optional and not provided automatically to multi-unit developments with shared bin services. For properties with shared bin services, the standard allocation is based on 1 x 240L garden bin per 10 units, with a standard limit of 4 x 240L bins collected weekly (starting from Sunday 2 March 2025). 

    Council does not offer extra bins for multi-unit developments with shared bin services and can remove any unauthorised bins above this entitlement without notice. 

    Bin allocation or entitlements

    Checking your bin collection days

    To check your property's bin collection days/schedule, you can search your address using the Bin Day Finder on My Bin Collection Days page or call the Waste Hotline on 1800 079 390.

    Requesting garden organics bins 

    To request a change or add garden organics bins allocated to a multi-unit development with shared bins services complete the Multi-Unit Dwelling Shared Garden Organics Bin(s) Application Form.

    Requesting a review of bin entitlements or bin service type

    To request a formal review of your bin allocation or bin service type at a multi-unit development, please email us at mail@georgesriver.nsw.gov.au. The subject line should include your property address and be marked for attention of the “Waste Development Officer”.

    Only Strata Managers, Building Managers or a Body Corporate can request a review of bin entitlements for shared bin services. Requests from residents or individual unit owners will not be processed.

  • Waste management and responsibilities in multi-unit developments

    The Strata Managers, Owners Corporation and Building Managers are responsible for maintaining waste and bin storage areas in a safe and hygienic manner. Bins in communal areas of a development must encourage the separation of general waste, commingled recycling, and garden organics.

    Essential Minimum Requirements

    • Rotate bins in the bin storage area regularly. Move empty bins closest to the entrance and take full bins to the rear of the storage area. This helps prevent overfilling. 

    • Inspect bin storage areas regularly and pick up any waste spills.  

    • ​Inspect bin condition. Bins must have lids and be secured to prevent wind or animals scattering the litter.

    • Clean bins, especially lids and handles, at least once a month. 

    • Sweep the bin storage areas at least weekly. 

    • Group each bin type together. Red-lidded general waste bins should be closest to the bin storage area entrance to help reduce contamination

    • ​Strata Manager and/or Managing Agent is responsible for advising residents, building managers and cleaners of waste service collection conditions, changes or issues.

    • Maintain educational signage, ensuring it can be seen and read easily. 

    • Manage and clean chutes and other waste management equipment. (bin tug, bin lift etc). 

    • Manage access to bulky waste storage to prevent illegal dumping. 

    • Provide bins in common areas of the development and remove any litter in and around the development.

    Bins may not be emptied if bin storage areas are unsafe for contractors to enter, or the Wheel Out Wheel Back service may be cancelled. The property will then be required to clean the area and place all bins on the kerb for collection.

    Two side-by-side images compare correct and incorrect waste bin management. The left image shows neatly arranged bins with yellow and red lids, placed against a clean wall with waste education posters, and marked with a green checkmark to indicate proper usage. The right image displays bins in a cluttered, dirty area with overflowing bins, rubbish bags and loose waste, marked with a red cross to indicate improper management.
  • Missed waste collection services

    Scheduled waste services in Georges River Council can take place from 6.00am to 6.00pm.

    Some streets have earlier collections between 4.00am to 6.00am to ensure the safety of waste collection staff.

    If your waste collection service was missed, you can call the Waste Hotline on 1800 079 390 or use Log it/Fix it to place a “Bin - missed collection or partially emptied” request. 

    Missed waste services are generally completed within 48 hours of being reported. 

    To check your bin collection schedule you can call the Waste Hotline on 1800 079 390 or go to the My Bin Collection Days webpage. 

    • Before Sunday 2 March 2025: In most multi-unit developments with shared bin services, general waste are collected at least once weekly, recycling at least fortnightly and garden organics bins in all developments are collected once a fortnight.

    • After Sunday 2 March 2025: All multi-unit developments with shared bin services will have general waste and recycling collected twice weekly and garden organics collected weekly.

  • Damaged, lost or stolen bins

    To request bin replacements or repair you can call the Waste Hotline on 1800 079 390 or use Log it/Fix it to place a “Bin - broken/damaged” or “Bin - lost/stolen” request.

    Bins are replaced and repaired without charge. These services are usually completed within 1-4 business days.  

    Council reviews the number of bins at all properties. Council reserves the right to remove any unauthorised bins without notice, if the number of bins exceeds the limit of 120L of general waste and 120L of recycling per unit per week.

Bin presentation and Wheel Out Wheel Back service

  • Wheel Out Wheel Back service

    What is a Wheel Out Wheel Back service?

    Council offers a Wheel Out Wheel Back (WOWB) service to all eligible multi-unit dwellings with shared bin services. This service is provided at no additional cost.

    The WOWB service allows for Council's waste collection contractor (Veolia) staff to enter private property, wheel bins to the kerbside or other collection point, and then wheel the bins back onto private property after the bins have been emptied.

    This assists eligible multi-unit dwellings to present their bins for collection and reduces the duration bins are left on public land.

    Requesting or cancelling a WOWB service

    Note: If your property currently has an existing WOWB arrangements. You are not required to fill out this form as they will continue on the new bin collection schedule.  

    Only Strata Managers, Building Managers, or a authorised Body Corporate representative can request a WOWB service or opt-out.

    Complete the form below to request a property inspection and express an interest in receiving the WOWB service or cancel a WOWB at a property.

    Wheel Out Wheel Back Services - Application Form

    A site risk assessment will be conducted to confirm if it meets WOWB criteria or if certain changes are required to be made prior the WOWB commencement. 
     

    WOWB service requirements

    The safety of Council’s contractors is paramount. Before submitting a WOWB request, please ensure the property has:

    • Unobstructed pathway: Ensure the pathway from the bin storage area to the kerbside is clear. The path must be level and an impervious surface. No stairs or steps.

    • Provision of access: Gates that can be opened easily and safely from the outside if bin storage is locked. The gates or doors must be unlocked by 9.00pm the night before collection. Otherwise, the contractor must be provided with keys, remotes, pin code, swipe card or lock box to access the bin storage area.

      Strata, Building Managers and Owners Corporations are responsible for providing access to the bin storage area. This includes providing replacement keys/remote/swipe cards if they are lost. If locks are replaced, Council must be informed and provided with a replacement.

    • ​Adequate lighting: Council recommends sensor lighting in the bin storage area and on the paths to the kerbside.

    • Clean and safe storage areas: Bin and waste storage areas that are clean, safe and hygienic, and maintained as such.​

    Strata, building manager and residents' responsibilities to maintain WOWB service

    Council is not responsible for collecting litter, excess waste or non-compliant bins this includes:  

    • Loose waste placed in the bin storage area.

    • Waste on the lids of bins.

    • Waste on the floor of bin storage areas or pathways obstructing their collection.

    • Overflowing bin(s) or contaminated bin(s) with incorrect or unacceptable items.  

    • Heavy bin(s). Two-wheeled 240L bins must not weigh more than 70kg.​

    If you do not adhere to these requirements, you risk non-collection of the bins and cancellation of your WOWB service

    The WOWB service will only be provided from the approved bin storage area. A change of bin location will need a new risk assessment.

    The WOWB is provided at the discretion of Council, in consultation with the waste collection contractors, and is subject to a safety, risk and site assessment.
     

    Properties without a WOWB Service

    Should Council not be unable to provide or must cancel a WOWB service, the Building or Strata Manager must engage a caretaker to take the bins to and from the kerbside. This must occur:

    • No earlier than 12 hours before the collection (unless otherwise specified by Council).

    • No later than 12 hours after the collection (unless otherwise specified by Council).

    Early presentation or failure to remove bins may incur fines or cancellation of waste services.

  • Bin presentation requirements to ensure collection

    To ensure waste collection services are provided, Council requires the following: 

    • ​Place bins on the kerbside no earlier than 12 hours before collection (unless otherwise specified by Council).

    • Return bins to your property within 12 hours of the collection (unless otherwise specified by Council).

    • ​Placed bins in a single row on the kerbside (unless otherwise specified by Council).

    • Bin lid opening must face the street.

    • Bin lids are kept closed.

    • Bins must not contain incorrect items (contamination).

    • Two wheeled bins must weigh under 70kg.

    • Ensure your bins are at least:

      • 1 metre away from parked cars, poles or trees.

      • 3 metres clear from overhead lines or wires.

      • 30 centimetres apart from the next bin.

    Note: By not adhering to these requirements, you risk non-collection of your bin(s).

    Bin placement to ensure collection
    An infographic titled 'Bin placement responsibilities' showing proper placement of waste bins. Two bins, one with a red lid and one with a yellow lid, are placed 30 cm apart. Guidelines include: bins must be 1 meter from trees, cars, and poles; 3 meters from electricity wires; lids must be closed with no overflow; bins should be uncontaminated, under 70 kg, and correctly spaced. A car, tree, and power pole are depicted nearby for context, with arrows and icons indicating the required clearances.

  • On-property waste service collection

    Council may provide on-site collection services for certain developments. These properties must meet certain collection vehicle access requirements. They must allow a council-contracted waste collection vehicle to stand on-site and service bins and bulky waste.

    Developments may be eligible if they have:

    • Turntable access and operation to enable access by a collection vehicle with rear bin loading.

    • Waste Loading Zone access and operation to enable access by a collection vehicle with rear bin loading.

    On-site collection must cater for the following waste rear loader vehicle specifications. Note these are for vehicles larger than a standard 8.8-metre-long ‘medium rigid vehicle’ (MRV) from AS2890.2-2018.

    • Length: 10.5 meters.

    • Width: 2.5 meters.

    • Travel height: 3.9 metres.

    • Operational height for loading: 3.9 metres.

    • Vehicle tare weight: 13.1 tonnes.

    • Maximum payload: 10 tonnes.

    • Loaded vehicle mass estimate: 23 tonnes.

    • Turning circle: 25 meters.

    • Appropriate surface grades.

    To request an on-property waste collection service assessment, please e-mail mail@georgesriver.nsw.gov.au. The subject line should include your property address and “Attention Waste Development Officer, On-site waste collection”.

    Strata management must sign a professional indemnity form for collections to proceed.

Bulky waste collection, illegal dumping and extra waste

Get information on Council's Bulky Waste Collections and how to manage and report illegal dumping at multi-unit developments.

  • Bulky Waste Collection

    Council offers the Bulky Waste Collection services (up to 2 x 3m3 collections per rateable property) each calendar year.

    • 5 or less units: Multi-unit dwellings consisting of 5 or less units can book Bulky Waste Collections for their own unit individually.

    • 6 or more units: Multi-unit dwellings consisting of 6 or more units must contact their Strata or Body Corporate or authorised agent to organise a Bulky Waste Collection on the behalf of the entire property.
       

    How to book a Bulky Waste Collection

    To book a Bulky Waste Collection please call the Waste Hotline on 1800 079 390. 

    Strata Managers, Building Managers or Body Corporates are responsible for:

    • Managing Bulky Waste Collections on behalf of residents.

    • Booking the service and clearly advising residents of the date.

    • Ensuring that acceptable items are presented for collection in an orderly manner. Items must not obstruct roads, footpaths or driveways. ​

    • Ensuring items are placed at the correct time and place. On the kerbside the night before the collection date (unless On-Property Collection authorised).

    Illegal Dumping and littering are offences under the Protection of the Environment Operations Act 1997 and may attract fines. Strata Managers, Building Managers or Body Corporates are responsible for removing unlawful material from Council land.

    Leaving any items on public land without permission is considered Illegal Dumping including placing items out too early or placing unacceptable items such as hazardous waste which will not be collected.​

  • Illegal dumping

    If you see Illegal Dumping or find dumped materials, please report it by using the request form below:

    Report lllegal Dumping via Log It/Fix It

    Often illegal dumping is found near multi-unit developments due to the high turnover of residents or the possibility for anonymity.  

    Strata and Building Managers can help deter illegal dumping by: 

    • Advising residents of upcoming kerbside clean up services, including acceptable and unacceptable items for collection.

    • Correctly advising cleaners or gardeners of acceptable waste management practices.

    • Engaging private waste contractors for the removal of excess waste.

    • Adequately lighting common areas like paths, driveways and other shared areas.

    • Ensuring a clean, tidy and well-presented property with clean bin bay areas.

    • Installing CCTV cameras where possible, or working with Council to enable the installation of CCTV cameras. 

    ​Illegal Dumping and littering are offences under the Protection of the Environment Operations Act 1997 and may attract fines. Strata Managers, Building Managers or Body Corporates are responsible for removing unlawful material from Council land.

  • How to dispose of extra waste

    The standard bin allocation is 120L of general waste and 120L of recycling waste per unit per week. Council does not provide additional bins above these limits.

    Strata Managers, Owners Corporations and Building Managers are responsible for disposing of excess waste. They must engage certified private waste collection contractors at cost to residents/Strata.

    Consider these following options for excess waste prevention and disposal:

    • Request waste educational signage and materials to assist and promote with waste separation and recycling at the property. 

    • Remind residents that they are able to attend the free E-Waste Drop-Off and Household Chemical Cleanout events and follow Council's social media or newsletter for updates.

    • ​Visit Planet Ark or the A-Z Recycling Guide for more waste management and recycling options.

Multi-unit development forms, resources and education signage

Find forms, resources and waste education materials relating to multi-unit dwellings. 
  • Multi-unit dwelling forms and links

    The following provides a list of forms and links most commonly used by Building Manager, Owners Corporation or Strata Managers:

    Form or Link

    Description or Use
    Multi-Unit Development Waste Services Application Form For Building Manager, Owners Corporation or Strata Manager to request waste services after the construction of a new development.
    Wheel Out Wheel Back Services Application Form For Building Manager, Owners Corporation or Strata Manager to request a new or cancel an existing Wheel Out Wheel Back service. 

    Note: If your property currently has an existing WOWB arrangements. You are not required to fill out this form as they will continue on the new bin collection schedule.
    Multi-Unit Dwelling Shared Garden Organics Bin(s) Application Form Request a add or change to the number of Garden Organics (green lid) Bins allocated to a multi-unit dwelling with shared bins.

    Please note: You do not need to complete this Application Form to replace a damaged, lost, stolen or report a missed bin. This can be requested by contacting the Waste Hotline directly on 1800 079 390 or online by using Log it/Fix it. 
    Log it/Fix it An online tool where you can report problems and request service including reporting missed collection or damaged, lost or stolen bins, illegal dumping and more.

    For full details on all  request types and issues managed by Council see the Log it / Fix it information webpage. 

    lf you can’t find what you need, please contact the Waste Team at mail@georgesriver.nsw.gov.au. The subject line should include your property address and be marked for attention of the “Waste Development Officer”.

  • Waste signage and education material

    Council provides free waste education materials. To request education materials, workshops or any other waste education enquiries please email mail@georgesriver.nsw.gov.au.

    Strata Managers, Building Managers and Owners Corporations are responsible for:

    • Installing and maintaining the signage.

    • Requesting and distributing educational materials to all residents.

    Council has the following materials available for order or download by clicking the image thumbnails. 

    How to maintain my bin storage area poster

    Material & Size Usage Link
    Medium corflute poster
    A2 – 42cm x 59cm    		 For bin storage area or noticeboards to remind users of their scheduled bin collection days and number of bins.
     

    What goes in my bin? posters and stickers

    Material & Size Usage Link
    Medium corflute poster
    A2 - 42cm x 59cm    		 For most bin rooms or bin cupboards
    Large corflute posters 
    A1 - 59cm x 84cm    		 For large bin rooms or loading docks.
    Bin vinyl stickers/posters A3 - 30cm x 42cm For sticking on bin bodies (when storage area walls are not suitable for posters) or use as posters on bin cupboard doors or notice boards.
    Small vinyl bin lid or shoot stickers
    21cm x 21cm    		 For 240L bin lids or waste chute doors.

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