Wheel Out Wheel Back (WOWB) service can be provided by Council to eligible multi-unit developments. This can assist with presenting bins for weekly collections. As part of this service, a Waste Collection Contractor presents the bins from the approved bin storage area to the kerbside for collection service and moves them back on collection day. This service is provided without any additional charges to the residents or Strata, however it can only commence if a property complies with requirements and passes a risk assessment.
If Council cannot provide WOWB service, the Building/Strata Manager is required to engage a caretaker to present the bins to the street for collection no earlier than 12 hours before the collection and move them back to the private property no later than 12 hours after the collection (unless otherwise specified by Council). Early presentation or failure to remove bins from public land in a timely manner may incur fines and cancellation of the Council’s waste services.
To request a WOWB service assessment please e-mail mail@georgesriver.nsw.gov.au. The subject line should include your property address and “for Waste Development Officer, WOWB service application”.
Only Strata Managers, Building Managers or Body Corporate can request WOWB service for multi-unit developments, requests from residents or unit owners cannot be processed.
Before submitting a WOWB request, please make sure the property complies with the following requirements:
- Adequate lighting in the bin storage area and on the paths of bin relocation: WOWB services can be provided in the early hours of the morning often with insufficient natural light. As part of the work health and safety policy, it is important to make sure that staff always operate with sufficient lighting. Council recommends sensor lighting be installed in the bin storage area and on the path of bin travel.
- Adequate access to the bin storage area: The bin storage area must be on the ground floor and be easily accessible. The bin storage area must be located within 15 meters of the waste collection point. The path of travel must be level and on an impervious surface. If the path of bin relocation has a significant slope, WOWB services will not be approved.
To provide the WOWB service, Council’s contractors must have safe access to the bin storage area. If bin storage is secured by doors or gates, they must be opened easily and safely from the outside. The doors must be unlocked by 9pm prior to the scheduled collection services or Council’s Waste Collection Contractor must be provided with a key, remote, pin code or swipe card to access the bin bay.
The Strata/Building Managers and Owners Corporation will be responsible for supporting the access of Council’s Waste Collection Contractor to the bin storage area. This includes providing replacement keys/remote/swipe cards as necessary if they are lost. If locks are replaced, the Council must be informed in advance and provided with a replacement.
The WOWB service will be provided from the approved bin storage area only. A change of bin location will require a separate risk assessment. To ensure WOWB services are provided, all bin and waste storage areas must be maintained in a clean, safe, and hygienic manner. The bins must not weigh more than 70kg. By not adhering to these presentation and collection requirements, you risk non-collection of the bins and cancellation of WOWB service.