skip to main content
Pay my rates

Visit the About Rates page for details regarding when Rates and Charges Notices are issued and deadlines for payment. 
 

How to Pay Your Rates & Charges Notice

Use one of the following methods to process payment.

Credit Card

Credit card payments can be made online or via phone.
Please note the following for credit card payments:

  • American Express – 1.4% surcharge
  • Visa and Mastercard – Nil surcharge
  • Diners Club – Not accepted

BPoint
You will need:

Council's biller code: 34405

Your Customer Reference Number
(listed on your Rates and Charges Notice)

 

Click on the blue text to:

Pay rates online via credit card

 

Or to pay rates via phone using your
credit card, call:

1300 323 269

Cheque/Savings Account

Contact your participating bank, credit union or building society to make this payment from your
Internet banking cheque or savings account (credit cards are excluded).
BPay Logo

BPAY

Rates biller code: 34405

Reference: your Customer Reference Number 
(listed on your Rates and Charges Notice)

Direct Debit

Ratepayers can arrange to have their cheque/savings account debited on a quarterly or annual basis
by completing a Rates Direct Debit Form

In Person

Pay in person 

 

If you are having difficulty paying your rates on time, visit our Hardship Assistance page before your rates are due.
 

Penalties for Late Payments

If you fail to pay your rates by the due date, interest will start accruing each day on the outstanding amount. Unless you have a payment arrangement with Council, recovery action may commence at any time after the due and payable date. 

This situation can occur because Council may not have your current postal address. It is your responsibility to inform Council when your details change. To update your details, complete a Rates and Charges - Change of Postal Address form to update. 
 

Overdue Rates and Recovery Action

Where an account is overdue, Council may take legal action to enforce and recover the overdue amount. This will incur additional costs payable by the property owner. Such action may also affect the owner’s credit file.

If you have received a legal notice from Council's debt recovery agent, please contact them directly to discuss your financial situation. If you are facing financial hardship, complete the form on our Hardship Assistance page. We are unable to remove any additional costs or remove details from your credit file if you do not inform us before the action has commenced.
 

Interest Charges on Rates

Interest will be charged when you fail to pay your rate notice or rate instalment by the due date. Interest accrues daily, starting from the first day after the due date. The rate of interest is set by Council but does not exceed State Government regulation percentages. The best way to avoid being charged interest on your rates is to make sure payment is made before the due date.
 

Overpayment of Your Rates

Additional payments stay on the rates account and are automatically applied to any remaining instalments. Overpayment of rates can only be refunded if your rates account is in credit. This means that all the rates for the remainder of the current rating year must be paid in full.

To apply for a refund, complete the Rates Overpayment Refund Application form and include sufficient evidence of the overpayment such as a bank statement or receipt A refund fee is applicable and will be deducted from the refund amount.

 

I want to...

  • Set up direct debit for my rates payments

    Ratepayers can arrange to have their bank account debited on a quarterly or annual basis by completing a Rates Direct Debit Form

    This form can be used for new arrangements or for amendments to existing arrangements.  This application can take approximately 10 working days to process so please keep this in mind if a due date is approaching. Please refer to the form for submission dates.

    If you wish to cancel an existing arrangement, please advise Council in writing. 

  • Change my postal address for rates notices

    It is your responsibility to advise Council of your new address and contact details. To update your details complete the online Change of Postal Address form on our website.

    Please note: A change of address will not be accepted by Council over the telephone.

  • Receive my rates notices by email

    Ratepayers may register here to receive their notices via email instead of by post. The notice and any other information is attached in Adobe PDF form.

    If you have registered to receive your rates notice by email it is important that you still update your postal address details as some other important correspondence from Council may still be sent in the mail.

     

  • Receive my rates notices via BPAY View

    To receive your rates notices via BPAY View instead of via post, please apply through your financial institution.

  • Update my name on my Rates and Charges Notice

    Council records reflect the name that is listed on the Certificate of Title for your land.

    If your change of name is due to sale, purchase, marriage or change of name certificate you will need to officially change your name on your land title first. Contact NSW Land Registry Services on telephone 02 8776 3575 or visit their website at https://www.nswlrs.com.au for further information.

    If you wish to change the name due to death, Council will update the title of the deceased individual to “Estate of the Late” after receiving a copy of the Death Certificate or advice from Centrelink during the Pension rebate confirmation process.

    Name details are only updated after we receive advice from the NSW Land Registry Services.


Your feedback allows us to measure our customer's satisfaction with our website content.

If you wish to raise a particular issue with us, we recommend you raise a Customer Service Request. This will ensure your matter is scheduled with the appropriate teams and will allow you to track the progress of the issue.

 

 
We monitor all feedback and endeavour to use your comments to improve our website. Please include your email address.

 
 

Did you find this content useful?

Your feedback allows us to measure our customers' satisfaction with our website content.

If you wish to raise a particular issue with us, we recommend you raise a Customer Service Request. This will ensure your matter is scheduled with the appropriate teams and will allow you to track the progress of the issue.

Yes
No
Thank you for your feedback.
Georges River Council Live Chat

Welcome to Georges River Council. How can we help?