I want to...

How

Before you submit your request

Receive Rates Notice online
So you don't miss a Rates Notice, it is your responsibility to notify Council of any changes to delivery method / address at least 50 days before instalment due dates.

Please keep your postal details up to date to ensure you receive correspondence or in cases of undeliverable email.

Option 1: Contact your financial institution

Option 1 - Receive Rates Notices through your online/mobile banking. Also pay, schedule automatic payments and receive reminders.
Sign up to BPAY View® through your own online banking website to receive, pay and store your Rates Notices. Benefits includes due date reminders and alerts and access to notices up to 18 months old. To sign up:

1. Log into your online banking account
2. Look for the BPAY View® or View Bills section
3. Register your Rates Notice by entering the BPAY biller code and your references
4. BPAY View® will notify Council once your registration is finalised.

Visit BPAY View or contact your financial institution for more information.

Option 2 - Receive Rates notices via email 
Sign up to receive your Rates and Charges Notice direct to your email by completing Council's Email Notification form.

Pay for your rates on time via direct debit

Access form in below link:

Arrange to have your bank account automatically debited on a quarterly or annual basis. 
Complete the Direct Debit form for new arrangements or to amend existing arrangements. 

To ensure direct debits are processed in time to meet payment due dates, the below submission dates must be met: 

If your Rates Direct Debit Application is received after the submission deadlines, you will need to pay any current instalments using an alternative payment method listed on your Rates Notice.

Cancellation of existing arrangements must be advised to Council in writing to mail@georgesriver.nsw.gov.au. 

Notify Council of changes to your postal address
So you don't miss a Rates Notice, it is your responsibility to notify Council of any changes to delivery method / address at least 50 days before instalment due dates.

Access form in below link: 

Advise Council when you change your postal address so you don't miss delivery of your Rates Notice or other Council correspondence. 
Let us know of any changes by completing the Rates Charge of Postal Address form.

Note that notification of postal address changes are not accepted via telephone.

Apply for pensioner rebate

Access form in below link:
Rates Pensioner Concession Rebate application

Before you complete the application form, make sure you visit the Rebates for pensioners page.

Enter into payment arrangement / hardship assistance -  unable pay rates on time
Submit before payment is due to prevent interest fees applying.

Access form in below link:
Hardship Assistance - Payment Arrangement

Don't wait until past the due dates (interest fees apply daily for outstanding amounts).
Before you complete the form, make sure you visit the Hardship assistance page for more information.

Overpaid/duplicate payments
Request refund (only if account is up to date) 

Submit all refund requests to Council in writing: mail@georgesriver.nsw.gov.au.

Refunds will be processed if rates and charges for the current rating year are up to date. Overpayments are automatically applied to remaining instalments.

Dispute/waiver request for Council's rates charges (if you believe Council has made an error)
Requests due to oversight, being unaware or not receiving the rates notices will result in your request being unsuccessful.

Submit all dispute/waiver requests to Council in writing. Attach documentation to support your claims that an error caused by Council contributed to the charges. 

Email: mail@georgesriver.nsw.gov.au.

Rates fees and charges will only be reviewed if the fees are a result of Council error. Reviews will not be undertaken due to errors in customer payments.

Check the following before submitting your dispute:

• Have you made payments on time? Visit our Late Payments page.

• Have you advised Council of your current postal address?

Update your address here or see above for how to receive your rates notice online. It is the owner's responsibility to ensure Council has the correct address for the service of the rates notice. 

Apply for Council review of your rating category

Access form in below link:
Application to Change Rating Category of Land

Before you complete the application form, make sure you visit the Rating Categories page.

Request to group your storage/car spaces to your apartment within the same strata plan onto one rate account

Access form in below link:
Aggregation of Multiple Lots

Submit an application to ‘aggregate’ up to two storage lots or car spaces with a residential / business rated strata unit under the same ownership within the same apartment. Aggregated lots do not affect the owner’s ability to separately sell each car spot or storage facility. There are specific conditions listed on the form that must all be met for aggregation and once approved, one rates notice will be issued with one set of rates and charges, resulting in a reduction of the rates and charges payable.

Note that a fee applies as per Council's current Schedule of Fees and Charges. Additional urgency fee applies to requests for turnaround within 72 hours. 

Missing your Rates Notice?  Request a copy of current/historical rates notices

Call Customer Service on
(02) 9330 6400

Check the delivery details you last requested for your Rates Notice has not changed - via post, email or BPay View.

Copies of rates notices for the current financial year can be requested free of charge from our Customer Service Centre. Copies for prior financial year's notices can also be ordered, fee applies as per Council's current Schedule of Fees and Charges.

Request history/statement of rates account

Call Customer Service on
(02) 9330 6400

Itemised statements of rates accounts can be ordered from our Customer Service Centre.

Note that a fee applies per property per financial year (per Council's current Schedule of Fees and Charges). Additional urgency fee applies for requests requiring turnaround within 72 hours. 

Request rates balance confirmation letter

Call Customer Service on
(02) 9330 6400

A formal Council letter confirming the balance of the rates account for your property is up to date can be ordered from our Customer Service Centre.

Note that a fee applies as per Council's current Schedule of Fees and Charges. Additional urgency fee applies for requests requiring turnaround within 72 hours. 

Updates to your name on your Rates and Charges Notice

Visit NSW Land Registry Services or contact them on 02 8776 3575 for more information.

Council records reflect the name that is listed on the Certificate of Title for your land.

If your change of name is due to sale, purchase, marriage or change of name certificate you will need to officially change your name on your land title first. Visit NSW Land Registry Services or contact them on 02 8776 3575 for more information.

Name changes due to deceased estate/owner - Council will update the title of the deceased individual to “Estate of the Late” after receiving a copy of the Death Certificate or advice from Centrelink during the Pension rebate confirmation process.

Name details are only updated after we receive advice from the NSW Land Registry Services.

Apply for a Section 603 Certificate

Access form in below link:
Section 603 Certificate application

Submit a form to request a Section 603 Certificate which states any outstanding rates, charges and debts payable to Council in relation to a property.

Note that a fee applies as per Council's current Schedule of Fees and Charges. Additional urgency fee applies for requests requiring turnaround within 24 hours.