Payment plans are encouraged if you are having financial difficulty paying your invoice.
Visit Payment Plans and Hardship Assistance to apply.
How to pay
You will need - Invoice Number and Debtor ID (located on your invoice)
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>Pay with Visa / Mastercard / AMEX (fee applies)
To reduce the risk of fraud, note the following security restrictions (card will error).
Payment is not accepted from the following sources:
Surcharges apply - Visa/Mastercard 0.45%, American Express 1.4%.
Pay Council Invoice online or call 1300 323 269.
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>Pay from your online/phone banking with BPAY
Quote Biller Code 312678 and Reference Number listed on invoice.
If the BPAY option is not listed on your invoice, please contact Council and ask for the Accounts Receivable team.
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>Pay with EFTPOS, cash or bank/company cheque at a Council Customer Service Centre
Switch to invoices by email or update your delivery address / email
It is your responsibility to advise Council of any changes to your delivery address for your invoice.
Change how / where your Council Invoice is sent
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Change of postal address will not be accepted by Council over the phone.
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For electronic invoices (e-invoice), you will still need to keep your postal address updated with Council in cases of failed email delivery.
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