Important Notice
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Scheduled system upgrades will take place from 5.00pm on Friday 4 October to 12.00pm on Sunday 6 October 2024.
During this time, the following services may be unavailable: Log it Fix it, DA Tracker, E-property applications, Neighbourhood Maps and online payment functions
For more details, please refer to our System Upgrade Notice. |
Payment plans are encouraged if you are having financial difficulty paying your invoice.
Visit Payment Plans and Hardship Assistance to apply.
Payment methods
You will need - Invoice Number and Debtor ID (located on your invoice)
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>How to pay with Visa / Mastercard / AMEX (fee applies)
To reduce the risk of fraud, note the following security restrictions (card will error).
Payment is not accepted from the following sources:
Surcharges apply - Visa/Mastercard 0.45%, American Express 1.4%.
Pay Council Invoice online or call 1300 323 269.
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>How to pay from your online/phone banking with BPAY
If the BPAY option is not listed on your invoice, please contact Council and ask for the Accounts Receivable team.
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>How to pay with EFTPOS, cash or bank/company cheque at a Council Customer Service Centre
Switch to invoices by email or update your delivery address / email
It is your responsibility to advise Council of any changes to your delivery address for your invoice.
Change how / where your Council Invoice is sent
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Change of postal address will not be accepted by Council over the phone.
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For electronic invoices (e-invoice), you will still need to keep your postal address updated with Council in cases of failed email delivery.
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