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Pay my invoice


Payment plans are encouraged if you are having financial difficulty paying your invoice.

Visit Payment Plans and Hardship Assistance to apply.
 

How to pay

You will need - Invoice Number and Debtor ID (located on your invoice)
  • Pay with Visa / Mastercard / AMEX (fee applies)

    To reduce the risk of fraud, note the following security restrictions (card will error).

    Payment is not accepted from the following sources:

    • Virtual Private Network (VPN) connection. 

    • Overseas issued cards. 

    • Overseas computer / overseas IP address.

     

    Surcharges apply - Visa/Mastercard 0.45%, American Express 1.4%. 

    Pay Council Invoice online  or call 1300 323 269.

  • Pay from your online/phone banking with BPAY

    Quote Biller Code 312678 and Reference Number listed on invoice.

    If the BPAY option is not listed on your invoice, please contact Council and ask for the Accounts Receivable team. 

  • Pay with EFTPOS, cash or bank/company cheque at a Council Customer Service Centre

    Visit our Customer Service Centre.

    Note for cheque payments:

    • Only bank and company cheques accepted for Council invoice payments. (Personal cheques not accepted)

    • Write your payment reference number and name on the back of the cheque. 

Switch to invoices by email or update your delivery address / email

It is your responsibility to advise Council of any changes to your delivery address for your invoice.

Change how / where your Council Invoice is sent

  • Change of postal address will not be accepted by Council over the phone. 

  • For electronic invoices (e-invoice), you will still need to keep your postal address updated with Council in cases of failed email delivery. 



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