24/06/2025

Georges River Council has recently reviewed the draft Customer Feedback and Complaints Management Policy (The Draft Policy) and is calling on the community to submit their feedback.
 
The Draft Policy outlines Council’s process for managing complaints and feedback, in line with the NSW Ombudsman’s framework. It also includes the process for addressing unreasonable customer conduct and clearly defines staff responsibilities.
 
The Draft Policy ensures community members have clear and accessible pathways to raise concerns, provide suggestions, or lodge formal complaints about Council services, decisions, or staff conduct.
 
Georges River Council Mayor Elise Borg said, “Council is committed to transparency, accountability and continuous improvement in the way we serve our community.
 
“The Customer Feedback and Complaints Management Policy ensures that our residents feel heard and respected, with clear processes in place to raise concerns or provide feedback on Council services.
 
“I encourage the community to take this opportunity to review The Draft Policy and have their say.”
 
The public review period closes on 8 July 2025. To read the full Policy and submit feedback, visit Council's Exhibition of the draft Customer Feedback and Complaints Management Policy Your Say webpage.