New library self-service kiosks arrive at Georges River Libraries

01/06/2018

Georges River Council is making it quicker and easier for users of its libraries to borrow and manage loans by introducing new self-service facilities. 

Georges River Council Mayor, Councillor Kevin Greene, said that the new self-service units, which use radio frequency identification technology, are a continuation of Council’s efforts to meet customer expectations and improve customer service for the community. 

“Our libraries are extremely popular with over one million items loaned every year,” he said. 

“The introduction of self-service facilities will help service more customers and ensure people have the ability to quickly and easily borrow multiple books, DVDs and magazines from the library in one go.”

“Additionally, the kiosks offer customers the convenience of managing their loan accounts and gives them the option to make payments using ‘tap and go’ technology.” 

“Library staff will also be freed up to assist with other visitor enquiries and provide more proactive customer service to the community, such as new programs and services,” he added.

The use of radio frequency identification technology also delivers a cost-saving benefit for Council’s library service with the new technology increasing stock security and making it easier to locate missing items. 

The New Council Implementation Fund (NCIF) through the Transformation and Change Program provided $110k towards the project.

Kiosks are available at Hurstville Library and Service Centre, Kogarah Library and Service Centre, Penshurst Library, Oatley Library and South Hurstville Library.

For more information, visit georgesriver.spydus.com or phone 9330 6400.