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Pay my invoice


Payment plans are encouraged if you are having financial difficulty paying your invoice.

Visit Payment Plans and Hardship Assistance to apply.
 

Payment methods

You will need - Invoice Number and Debtor ID (located on your invoice)


  • How to pay with Visa / Mastercard / AMEX (fee applies)

    To reduce the risk of fraud, note the following security restrictions (card will error).

    Payment is not accepted from the following sources:

    • Virtual Private Network (VPN) connection. 

    • Overseas issued cards. 

    • Overseas computer / overseas IP address.

    Surcharges apply - Visa/Mastercard 0.45%, American Express 1.4%. 

    Pay Council Invoice online  or call 1300 323 269.

  • How to pay from your online/phone banking with BPAY

    If the BPAY option is not listed on your invoice, please contact Council and ask for the Accounts Receivable team. 

  • How to pay with EFTPOS, cash or bank/company cheque at a Council Customer Service Centre

    Visit our Customer Service Centre.

    Note for cheque payments:

    • Only bank and company cheques accepted for Council invoice payments. (Personal cheques not accepted)

    • Write your payment reference number and name on the back of the cheque. 

Switch to invoices by email or update your delivery address / email

It is your responsibility to advise Council of any changes to your delivery address for your invoice.

Change how / where your Council Invoice is sent

  • Change of postal address will not be accepted by Council over the phone. 

  • For electronic invoices (e-invoice), you will still need to keep your postal address updated with Council in cases of failed email delivery. 



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